Less time in the inbox.More time for your guests.
I'm Mattia Lezuo from Alta Badia. I help holiday-apartment owners and small businesses in Val Badia and Val Gardena answer guest enquiries faster, with the tools they already use.
The same questions, again and again
Is anything free at the beginning of March?
What would it cost for our family?
Can we bring the dog?
Is there parking?
That is how many enquiries begin. The questions are alike, and so are the answers. Still, you write every reply from scratch: open the calendar, work out the price, explain how to get here, add a friendly greeting.
It happens in between everything else. Between breakfast and arrivals, in the evening at the kitchen table, in season on Sundays too. That time is then missing elsewhere: from the guests in the house, from your family, from everything else the business needs.
You no longer have to write the draft yourself. What goes out is still your decision.
What you get
When an enquiry arrives by email, a finished reply draft is waiting in your Drafts folder a few minutes later. In your tone, in the guest's language: German, Italian or English.
Scrivan reads from where you already keep your bookings: the calendar on Booking.com, Airbnb or your booking software, and the prices from your own price list. So the draft shows the apartments that are free according to your calendar and the price of the stay. If something is missing, the draft leaves a visible gap such as [Price] instead of making it up.
New enquiry
Anna Berger February for two
Hello, we are two and are looking for an apartment from 7 to 11 February. Do you have anything free, and what would it cost?
Best wishes, Anna Berger
A few minutes later, in your Drafts folder
Draft, ready for you to check
Dear Ms Berger,
thank you for your enquiry. From 7 to 11 February two apartments are free:
Sella, 45 m², balcony facing the Sassongher: EUR 1,120 for 4 nights
Gardena, 60 m², two bedrooms: EUR 1,260 for 4 nights
Final cleaning, bed linen and towels are included. Just let me know which apartment you like.
Kind regards
Maria
Free apartments and prices from your calendarYou press send
How it works
A conversation at your place: how you reply today, which questions keep coming back.
I set everything up and use a few of your own replies as the model for the tone.
Two weeks of trial. You see how many drafts you send unchanged.
What does not change
You send every reply yourself.
Nothing is ever sent to guests automatically.
Your mailbox stays yours.
No new program, no new address for your guests.
To write the drafts, the system needs access to your mailbox. Change the password and that access ends at once.
Your data belongs to you.
If you stop, you take everything with you.
About me
I'm Mattia Lezuo from La Val in Alta Badia. Scrivan is just me: I set everything up, and if something isn't right, you talk to me directly.
I only work in Val Badia and Val Gardena, because this is where I'm from and where I can come by in person.
Besides Scrivan I work as a freelance musician and study sound engineering at SAE Institute in Munich. The first conversation always takes place at your business.
Cost
A one-time setup, then a fixed monthly fee that depends on the size of your business. After the first conversation you receive a written quote, with no obligation.
No new software: Scrivan works with your mailbox and the calendar you already have.
Contact
Write to me: info@lezuo.it. I answer myself.